Fetch Cambridge – Terms & Conditions

1. Booking Options

One-Off Bookings (Private or Group Walks)

• Payment for single walks is taken at the time of booking via PayPal on the Fetch Cambridge website.
• You may cancel your booking up to 24 hours in advance to receive a full refund.
• Cancellations made within 24 hours of the scheduled walk will be charged at the full rate.

2. Monthly Memberships (Private or Group Walks)

Bookings

• Monthly Memberships secure recurring weekly bookings for your dog, on set days and times. These are booked indefinitely until you choose to cancel.
• Members receive access to a secure login area where you can view walker schedules and your dog’s booked walks via our website.
• You may cancel individual walks up to 24 hours in advance for a full refund. Cancellations made with less than 24 hours’ notice are non-refundable.

Payments

• Monthly Membership payments are due on the 1st of every month (an invoice will be emailed to you the week before it is due).
• Payments should be made to:
• Name: Fetch Cambridge
• Sort Code: 20-17-20
• Account #: 33235246
• Reference: Your Dog’s Name
• Once payment is processed, no refunds will be issued. You may cancel your membership at any time by emailing mell@fetchcambridge.co.uk. Your cancellation will take effect from the following month.

Pausing Memberships

• You may pause your membership at any time by providing one month’s notice via email to mell@fetchcambridge.co.uk. We’ll be happy to arrange the pause for you.

3. On/Off-Lead Walking Options

When registering your dog on our website, you can specify how you’d like your dog to be walked:

• On-lead only at all times (default)
• Off-lead play allowed in parks/green spaces
• Full off-lead walking permission at any time

If you grant off-lead permission:

• You do so at your own risk.
• Your walker will only let your dog off-lead when they feel it is safe and appropriate.
• Fetch Cambridge is not liable for any injury, loss, or incident that may occur while your dog is off lead.
• All Fetch Cambridge walkers are fully insured and trained canine first aiders.

4. Health, Behaviour & Safety Requirements

To keep everyone safe and happy:

• All dogs must be up-to-date on vaccinations, flea/worm treatments, and in good general health.
• Dogs must be socialised, non-aggressive, and comfortable in a group setting (if applicable). Dogs showing repeated signs of aggression may be refused service.
• If your dog has any medical, behavioural, or dietary issues, please notify us when registering via our website.
• Bitches in season will not be accepted for walks in group settings.
• In-tact males will not be accepted for walks in group settings.

5. Emergencies and Veterinary Care

In the event of an emergency, we will:

• Contact you immediately using the details you provided.
• If necessary, we will take your dog to your registered vet or the nearest available veterinary practice.
• Any veterinary costs incurred will be the responsibility of the owner.

6. Property and Personal Items

While we take all due care with your dog’s belongings (leads, harnesses, coats, etc.), Fetch Cambridge is not liable for any loss or damage to these items.

7. Right to Refuse Service

Fetch Cambridge reserves the right to accept or reject any dog or client at our sole discretion. If a booking is refused, a full refund will be provided.

8. Acknowledgement of Risk

By using our services, you acknowledge that:

• Walking dogs carries an inherent risk of injury or accident, despite our best efforts to ensure safety.
• You understand and accept that participation in our services may result in injury, loss, or damage to your dog or property.
• You assume full responsibility and liability for your dog’s actions during their time with us.